Service Now
1. Introduction to Service Now
- Introduction to service now instances & Process
- b) SNC Navigations
- c) SNC Applications and Modules
- d) Forms,Lists and Tables Process
2. Configuring Users and Groups
- a) Users
- b) Groups
- c) Roles
3. Basic Forms and List Modifications
- a) Personalizing Forms
- b) Personalizing Lists
- c) Introduction to Fields
4. Scripting
- a) Client Side scripting
- i) Client Scripts (Intro, How to write and use)
- ii) UI Policy (Intro, How to write and use)
- b) Server Side scripting
- i) UI Action (Intro, How to write and use)
- ii) Business Rules (Intro, How to write and use)
- iii) Script Include
5. Tables and Columns
- a) Introduction, schema map, creating tables adding fields etc.
6. Applications and Modules
- a) Creating and modifying applications and modules and other related activities
7. Update Set
- a) Introduction to update set
- b) Creating an update set.
- c) Using an update set.
8. Reports, Gauges and HomePage
- a) Introduction to Reports, Gauges and Homepages
- b) Creating Reports, Gauges and Homepages
- c) Creating a UI Page, Script Includes
9. CMS Portal
- a) Creating CMS pages
- b) Linking pages
- c) Creating sections and adding sections to pages.
10. Service Catalog
- a) Introduction to Items and Categories
- b) Record Producers
- c) Introduction to Variables and Variable Sets.
- d) Creating workflows
- e) Associating workflows to Items
11 .Introduction to SLA
12. Scheduled Jobs and Imports
13. Inbound Email Actions
14. Access Control Rules (ACL)
15. Shortcuts in Service Now
16. Data Imports
- a) Creating and defining transform maps
- b) Creating transform scripts
17. Best Practices in Service Now
18. Miscellaneous information
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